returns

if for any reason you are not fully satisfied with your order, we accept returns on eligible items within 14 days of delivery.

to request a return, please email us at info@joycebao.com with your order number and reason for return. if return is approved, we will follow up with instructions for sending the item back.

the shipping cost and duties incurred by the return will be the customer's responsibility, we recommend proof of postage (tracking number or receipt details), as we will not be responsible for returns that fail to reach us.

returned items will only be accepted and eligible for a full refund if they are received in their original condition and packaging. we reserve the right to refuse any returns that do not meet our return policy or are returned without approval, and we do not accept returns for items that have been worn for press, styling, or photoshoots.

exchanges

we only accept exchanges if the item was received defective or damaged. please send exchange requests to info@joycebao.com and provide photo evidence.

once exchange is approved, we are happy to replace it with the same item of the same size, or provide a full refund if the item is out of stock.

exceptions

sale or discounted items are final sale and ineligible for return or exchanges

refund

shipping fees or customs incurred are not included in the refund.

once a returned item is received, we will refund the full order amount to the original payment method within 7 business days.